Frequently Asked Questions for Sponsors

Find answers to common questions about sponsoring families

Are sponsors expected to purchase everything on the wish list?

No. The wish list provided by the family is just that—a wish list. Sponsors may choose which item(s) they would like to gift to the family.

How much should a sponsor plan to budget for each individual person?

We suggest budgeting $50-$100 per person to ensure each sponsored family receives a comparable gift experience.

I have questions about the family's wish list. Who do I contact?

Please refer to your confirmation email. It will list a Foundation Communities staff member who can get in contact with the resident. If you need further assistance, please contact aly.bernard@foundcom.org or miller.wilbourn@foundcom.org

Where am I delivering gifts to exactly?

Once you officially sponsor a family, you will receive a confirmation email with the property address, the exact location to drop off gifts, and a map that will visually show you how to get there. Additionally, there will be signs posted around the property indicating where to go to.

I did not receive a confirmation e-mail with the details of the family I'm sponsoring. Who do I contact?

Can I shop online (ex. Amazon) have gifts delivered directly to the family?

We ask that all gifts be delivered in person during your selected delivery date/time. This eliminates confusion on what family the gifts are for and the loss of packages.

Can someone else drop off the gifts on my behalf?

Absolutely! Please be sure that the person delivering the gifts has all the information regarding which family the gifts are for and additional info to complete the In-Kind Donation form (property, family ID, amount of money spent, what items were bought, if gift cards were provided). Additionally, provide the contact information of the person dropping off to the staff member in case they need to be contacted (refer to confirmation email for staff info).

Can I purchase gift cards for the family I am sponsoring?

Yes! When delivering, please be sure to indicate the gift card quantities and amounts on the In-Kind donation form. This will allow us to track important accounting information and ensure the resident knows it is included.

I need to change my delivery date/time. How do I do this?

Please refer to your email confirmation. It will include contact information for updating or changing your delivery date. While we have some flexibility, we do ask that all deliveries be made between Saturday, December 5th and Friday, December 12th, as residents will be notified that gifts will be ready between December 6-15.

Will I meet the family I am sponsoring?

To protect the confidentiality of our families, sponsors do not meet residents.

What can I expect when delivering the gifts?

Sponsors can expect to be greeted by Foundation Communities staff upon arrival. Our staff will help you unload (if needed) and ask you to complete an In-Kind donation form before leaving. You should be in/out in about 10 minutes!

Why are the in-kind donation forms required?

This form allows our organization to maintain accurate accounting records, show the impact of the program, and serves as a tax record for donors.

When do I fill out the In-Kind Donation form?

Please fill out this required in-kind donation form for tax and reporting purposes ahead of your drop-off appointment. We will confirm completion at drop-off and Our staff will ask that you complete it electronically while onsite, if it has not yet been completed.

Should gifts be wrapped before delivery?

We ask donors to leave all gifts for children unwrapped. This allows the parent(s) to know what gifts were purchased for their child(ren). However, you can wrap gifts for adults and/or provide gift wrapping materials along with your delivery, if you choose.

I'd like to include a note for the family with my gifts. Is that ok?

Absolutely! Many sponsors enjoy including a personalized note to the family they've sponsored.

Have another question?

We're here to help! Please email aly.bernard@foundcom.org or call (512) 610-7967